How do I submit a request for maintenance?

We are available 24 hours a day, 7 days a week for your maintenance needs.

For maintenance requests during normal business hours (Monday-Friday 8:00 a.m. to 5:00 p.m.), please call our Maintenance Department directly at 805-722-1375.

For after hour, emergency maintenance requests, please call 805-692-1108.

You may also use your TWA account any time to submit a maintenance request online or you can choose the “Maintenance Request” option on the website and fill out the form to submit the issue.

We can provide a faster response to maintenance requests if you give us permission to enter your unit with a pass key—usually within 4 hours.  Otherwise, we will provide vendors with your contact information to schedule the work at a time that is convenient for both you of you.  Please note that our vendors are licensed and insured and would be picking up the key from us and returning it immediately after completing the job.